frequently asked question
what is ukustic's mission?
at ukustic, we're on a mission to spread the joy of the ukulele across the globe, blending korean musical influences with global tunes. we aim to make the ukulele journey effortlessly accessible to all.
do you offer any tutorials or educational content?
yes! we provide engaging tutorials, challenges, and interactive sessions to help both beginners and seasoned players on their ukulele journey.
how can i stay updated with the latest products and tutorials from ukustic?
sign up for our newsletter to receive exclusive updates, tutorials, and special offers. plus, never miss a beat with ukustic!
how long does it take for my order to be processed?
once you've placed your order, please allow 2-4 days for processing. this ensures that your order is packed, quality-checked, and ready for shipment.
what is the estimated shipping time for my order?
after processing, your order will be shipped and should arrive within 5-15 days. we appreciate your patience and assure you that it's worth the wait!
do you offer international shipping?
currently, we primarily ship to locations within korea and the usa. however, we're excited to announce that we'll be expanding our services worldwide soon. stay tuned for updates!
how much does shipping cost?
good news! we offer free shipping on all orders, regardless of the order size. Enter FS100 when checkout!
i'm not satisfied with my purchase. what is your return policy?
we offer a 90-day buyer protection from the date of your purchase. if you're not satisfied for any reason, you can request a return or refund within this period. please refer to our return & refund policy for more details.
are there any items that cannot be returned?
yes, certain items might be exempt from being returned. these include digital products such as sheet music or tutorials, and any item not in its original condition or damaged for reasons not due to our error.